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5 Essential Questions to Ask Yourself When Buying a Stairlift—Buy from the Best at Acorn Stairlifts NZ

12:00am & FAQ

A high-quality stairlift is a life-changing device that allows you to reach another level, both in your quality of life and home. However, you may be hesitant to take that first step towards independence and mobility simply because you are not sure of what questions you should be asking yourself during the buying process.  Read on to learn some important questions to ask when buying a stairlift to ensure that you are getting the high-quality product and service that you deserve.

1. Is this a stairlift company that I can trust?

Acorn Stairlifts firmly believes that you should always go with a stairlift company that you can trust. Acorn has earned its amazing reputation not only from its high demand, shipping stairlifts to over 80 countries worldwide, but through its collection of awards and accreditations. From awards earned for our high-quality stairlifts to our superior customer service, we’ve been recognised for all the qualities that make Acorn Stairlifts stand out from its competitors.

One of the biggest things that Acorn prides itself on is that we manufacture our stairlifts in-house, install them, and service them.  From start to finish, Acorn assures that our customers are taken care of. From the strict standards we adhere to during manufacturing, to our superior stairlift servicing within your home, Acorn Stairlifts is hands-on throughout the entire process to ensure our customers are getting what they deserve—only the best.

2. Do they offer a variety of high-quality stairlifts that will last for years to come?

Acorn Stairlifts is proud to offer a variety of models that fit multiple variations of staircases: the Curved stairlift 180, Straight Stairlift 130, and Outdoor Stairlift 130.

Furthermore, unlike other companies that install stairlifts manufactured by outside businesses, Acorn Stairlifts manufactures our stairlifts in-house. Our products are manufactured in our own factories and go through extensive, independent testing procedures that comply with the following newest standards for stairlifts:

  • BS EN 81-40:2008 - European Safety Standards
  • ISO 9386-2:2000 - Worldwide Standard for Stairlifts

This includes testing our stairlifts to a minimum of 25,000 return journeys - the equivalent of 11 years of use, assuming six return journeys every day. Beyond this, within our factories, each Acorn stairlift is checked 29 times by our quality assurance team made up of 20 members.

Acorn does this because we want to be able to look our customers in the eye and tell them that they are getting the safest and highest-quality stairlift with full confidence. When you choose Acorn, you will never have to worry about the quality, where your stairlift came from, or who manufactured it.

3. Are their stairlifts customised to fit my specific home and needs?

Man inspecting a stairliftAcorn’s innovative stair lifts are customised to fit your home—your home will never have to be modified to fit our stairlifts. This is because Acorn Stairlifts has a unique FastTrack system that allows our rails to be modified to flow with the bends, curves, and lengths of straight, curved, and outdoor staircases. Because this rail attaches directly to your staircase and never the wall, Acorn stairlift installation is quick and simple.

Better yet, with this innovative system, no drilling or plastering is necessary.  This means that the stairlift installation process is stress and mess-free, and every stairlift is customised to fit flawlessly to your specific staircase. You’ll never have to worry about making messy modifications to your home that compromise its style or structure. Acorn stairlifts allow you to enjoy full access to the home you love, leaving it just the way you like it.

4. Is the stairlift easy to use, and does it have all of the safety features that I need?

Not only does Acorn design stairlifts specifically for seniors, the disabled, and anyone who struggles with mobility impairments, but Acorn Stairlifts is the first and only company to earn the Ease-of-use Commendation from the Arthritis Foundation in all of its stair lift models. This means that from opening the package to the actual usage of the product by patients with mild to severe Arthritis, a board of scientists from the Arthritis Foundation found that Acorn stairlift elevators are comfortable and easy to use.

This award not only proves that Acorn Stairlifts is a pioneer in the industry, striving to provide its customers with only the best stairlift experience, but it also demonstrates how hard we work to make our product user-friendly for all. With Acorn’s innovative engineering, our products are constantly evolving to keep up with the latest technology for all of our customers such as backup stair lift batteries, folding footrests, hinged rails, stair lift sensors, etc. Acorn knows how much you care about the wellbeing of your loved ones, and we want to provide them with the care that they deserve—only the best.

5. Does the stairlift company have good customer service and aftercare options that will keep my lift in tip-top condition?

Here at Acorn Stairlifts, we know that mobility is something that no one should be stuck waiting for. That is why our customer service never sleeps. Acorn Stairlifts customer service is available 24/7, 365 days so that you can sleep peacefully at night knowing that your mobility and independence are always protected. Whether you are looking into finally securing your own stairlift, are looking for more information about the variety of high-quality stairlifts that we offer, or need stairlift service support, Acorn Stairlifts customer support always has you covered.

Not only does Acorn Stairlifts offer dependable customer service, but Acorn also offers amazing aftercare options that allow you to preserve the quality of your stairlift, all while saving money on maintenance. After your first year is complete, your stairlift is no longer covered, unless you choose to invest in one of Acorn’s aftercare programs, which we highly recommend. Acorn’s aftercare programs ensure that you are getting the best care for the best price. 

Choose Acorn Stairlifts—Get a Free, No-Obligation Stairlift Quote Today

To start reclaiming your independence and mobility or help your loved ones live their lives to the fullest, look for an Acorn Stairlifts near you and contact us today. Acorn offers each person even considering investing in a life-changing lift a free, no-obligation quote and home survey in which an Acorn representative will provide you with personal stairlift advice, as well as your stairlift price.


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